Promotional Terms

Promotional Terms

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“First Timer Trial” Offer


 

Terms and Conditions apply. This offer is valid at all Sydney Pole locations where Pole/Aerial Trial classes are scheduled. Offer is for 1x Pole or Aerial Trial reservation per person. Access is for attendance to 1x Pole or Aerial Trial class. Pre-booking is required and schedule options are subject to change. Must be 18 years or older. Offer cannot be redeemed for cash, catch up classes, other class types, practice time, privates nor transferred to other people. First Timer Trial Offer is only valid to new customers who (1) currently do not have an active Sydney Pole Member Package or (2) formerly held a Sydney Pole Membership/Class Pass and (3) have not previously redeemed this offer or former Intro Trial offers in the last 12 months. See www.sydneypole.com for further details.

 


“SP Exclusives: New Studio Queenslander” Offer


 

Terms and Conditions apply. “SP Exclusives: New Studio Queenslander” offer is made by Sydney Pole to eligible recipients only. Only accounts for existing and new clients residing in Queensland to primarily attend Brisbane City or Capalaba are eligible for this offer. For Sydney Pole clients residing in Queensland between April 2, 2021 AEDT to May 23, 2021 AEST, 2020 Service Pricing applies to Member Packages. Non-Queensland residents are subject to Section 3.1 of the Member Terms. Excluded from this offer: (1) Other SP Exclusives and, (2) Casual Class Session pricing will apply 2021 Services Pricing effective as of April 2, 2021.

2021 Services Pricing will apply to all accounts for existing and new clients residing in Queensland effective as of May 24, 2021. It will apply to Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for all Queensland clients of Sydney Pole Pty Ltd (ABN 69 149 383 148) on May 23, 2021 11:59PM AEST. See www.sydneypole.com for further details.


Last updated March 16, 2021


Privacy Policy

Privacy Policy

Thank you for choosing to be part of our community at Sydney Pole Pty Ltd (“Company“, “we“, “us“, “our“). We are committed to protecting your personal information and your right to privacy.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@sydneypole.com. When you visit our website www.sydneypole.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.


WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us.

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You.

We collect names; phone numbers; email addresses; mailing addresses; usernames; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; and other similar
information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected.

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

  1. Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  2. Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
  3. Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources.

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion.


HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

  1. To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  2. To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@sydneypole.com and be sure to include your name, testimonial location, and contact information.
  3. Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
  4. To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  5. To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  6. To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  7. To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
  8. To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  9. To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  10. Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website
  11. Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  12. To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  13. To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  14. To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the ” WHAT ARE YOUR PRIVACY RIGHTS” below).
  15. Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  16. For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website,products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

  1. Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  2. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  3. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  4. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  5. Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  2. Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
  3. Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  4. Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

HOW WILL YOUR INFORMATION BE SHARED WITH?

In Short: We only share information with the following third parties.

We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”.

  1. Advertising, Direct Marketing, and Lead Generation. Google AdSense and Facebook Audience Network
  2. Allow Users to Connect to Their Third-Party Accounts. Facebook account.
  3. Cloud Computing Services. Google Cloud Platform.
  4. Communicate and Chat with Users. Facebook Customer Chat.
  5. Content Optimization. Google Fonts.
  6. Data Backup and Security. Dropbox Backup.
  7. Functionality and Infrastructure Optimization. GitHub Pages.
  8. Retargeting Platforms. Facebook Custom Audience, Facebook Remarketing, Google Ads Remarketing and Google Analytics Remarketing.
  9. Social Media Sharing and Advertising.Facebook advertising.
  10. Web and Mobile Analytics.Facebook Analytics, Google Analytics, Google Tag Manager and Adobe Analytics.
  11. Website Hosting. VentraIP.
  12. Shopify.
  13. MindBodyOnline.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.


DO WE USE GOOGLE MAPS?

In Short: Yes, we use Google Maps for the purpose of providing better service.

This Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here.

To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device(‘cache’) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.


HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the start of idle period of the user’s account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect
the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.


DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@sydneypole.com.


WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right(i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you area resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html. If you have questions or comments about your privacy rights, you may email us at info@sydneypole.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  1. Log in to your account settings and update your user account.
  2. Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

  1. Access your account settings and update your preferences.
  2. Contact us using the contact information provided.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.


DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice The California Code of Regulations defines a “resident” as:

  • (1) every individual who is in the State of California for other than a temporary or transitory purpose and
  • (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name YES
B. Personal information categories listed in the California Customer Records statute Name, contact information, education, employment, employment history and financial information YES
C. Protected classification characteristics under California or federal law Gender and date of birth YES
D. Commercial information Transaction information, purchase history, financial details and payment information YES
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements YES
G. Geolocation data Device location YES
H. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings created in connection with our business activities NO
I. Professional or employment-related information Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us NO
J. Education Information Student records and directory information YES
K. Inferences drawn from other personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics YES

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

  1. Receiving help through our customer support channels;
  2. Participation in customer surveys or contests; and
  3. Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information? Sydney Pole Pty Ltd collects and shares your personal information through:

  1. Targeting cookies/Marketing cookies
  2. Beacons/Pixels/Tags
  3. Click redirects: Mindbody client account link.
  4. Social media cookies and plugins: Instagram. We use social media features, such as the Facebook Like button, and widgets, such as the ‘Share This’ button on our Website. Such features may process your Internet Protocol (IP) address and track which page you are visiting on our Website. We may place a cookie to enable the feature to work correctly. If you are logged in on a certain social media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the Website. Social media features and widgets may be hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy notices of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence and extent of these transmitted data as well as their additional processing.

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at info@sydneypole.com, by visiting https://sydneypole.com/engage/support/contact-us/, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. The current list of our service providers can be found in below. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration.

This is not considered to be “selling” of your personal data. Sydney Pole Pty Ltd has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

  1. Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.
  2. Category K. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHO WILL YOUR INFORMATION BE SHARED WITH?”

Your rights with respect to your personal data.

Right to request deletion of the data – Request to delete You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your
request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities. Right to be informed – Request to know Depending on the circumstances, you have a right to know:

  1. whether we collect and use your personal information;
  2. the categories of personal information that we collect;
  3. the purposes for which the collected personal information is used;
  4. whether we sell your personal information to third parties;
  5. the categories of personal information that we sold or disclosed for a business purpose;
  6. the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  7. the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights. Verification process Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

  1. you may object to the processing of your personal data
  2. you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
  3. you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  4. you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email info@sydneypole.com, by visiting https://sydneypole.com/engage/support/contact-us, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.


DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@sydneypole.com or by post to:

Sydney Pole Pty Ltd
106 Pyrmont Bridge Road
Annandale
New South Wales 2038 Australia


HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: http://pages.sydneypole.com/subscription-management. We will respond to your request within 30 days.

Last updated October 16, 2020


Classes

Pole Foundations

All you need to do is be kind to yourself, we'll teach you everything else!

FAQs

The foundational elements of pole dance – tricks, combinations and dance flow. With a weekly 1 hour class session each week, it’s the best starting point to build your confidence, master new skills and participate in a whole new world. We know it’s hard sometimes, but you will be proud of every moment.

Due to the weekly progressive structure of our 10-week and 5-week courses, we highly recommend you start your course from the advised start date. 10-week courses commence on Week 1 of term, and 5-week courses commence on Week 6 of term.

Hectic schedule, would like to know near future dates or feels like a bit of squeeze to work out if you can fit in a class? There’s always options to start at any time for those new to our community! Please contact Customer Care to see how our flexible reservation system will work for you.

Customer Care

Not your first time going for a spin?

Are you an experienced poler, aerialist, dancer or returning from a long break?
Click below to find your Technique Level pathway.

See Our Prerequisites

Join Pole Foundations

Reserve Now

10 Week Course starts:

Monday March 15, 2021

Class Streams

Uncover your own style. Progress from 10-Week Pole Foundations to Technique 1 and beyond.


Utility | Landing: Thank You

Thank you

See you at the studio soon!


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Contact Us

Customer Care

Email, phone call or SMS. Our Customer Care team will aim to be in touch within a day.


At peak times we can have bigger queues temporarily, please allow up to 48 hours (excluding weekends and public holidays) for a reply to your enquiry.

Opening Hours

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    Member Rewards Policy

    Member Rewards Policy

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    1. HOW DO YOU JOIN MEMBER REWARDS PROGRAM?

    At the time you submit your Member Application to activate an eligible Member Package, you have agreed to being automatically enrolled into the Sydney Pole Member Rewards Program (“Rewards Program”).

    These Reward Terms are to be read in conjunction with the Member Terms. By participating in the Rewards Program:

    1. you agree to the Rewards Terms and its attachments; and
    2. and acknowledge that you have received a copy of this Policy.

    All the terms of this Policy are available on the website, www.sydneypole.com (“Website”). If you do not agree to these terms, the Member Terms and Community Standards, you cannot participate in the Rewards Program.


    2. ELIGIBILITY TO PARTICIPATE

    The Rewards Program is open to Members, who:

    1. hold one active Sydney Pole Account;
    2. Current Member Application was submitted and approved after June 1, 2020; and
    3. The Member Package status is Active, and Member Type is Standard at the time of redemption of Rewards.

    The following restrictions apply:

    1. Members cannot transfer their Rewards, Spend Balance or Points or personalised promotional codes to another person;
    2. The Rewards Program is available to individuals for their personal use only and is limited to one account per individual;
    3. Corporations, associations or other groups may not participate in the Rewards Program;
    4. The Rewards Program may not be used for any business or commercial purpose; and
    5. Employees of Sydney Pole and individuals employed by our business partners or vendors are eligible for the Rewards Program for personal use only but may be excluded from certain benefits of the Rewards Program.

    Sydney Pole reserves the right to modify, refuse or terminate a Member’s eligibility to the Rewards Program at its reasonable discretion. Any changes are immediate and without notice.


    3. ACTIVATING REWARDS

    The Rewards Program operates by attributing different promotional activity and loyalty transactions  (as nominated by Sydney Pole from time to time) that arise as a consequence of the Rewards Program and redeeming an offer or promotion (“Rewards”). Sydney Pole’s decision in relation to all matters arising in relation to the Rewards Program is final and binding.
    To earn a Reward, you must:

    1. be eligible of the Rewards Program;
    2. have fulfilled the terms and conditions of the Reward before redeeming (“Reward Requirements”); and
    3. Redeem the Reward during between the start and expiry dates as advertised (“Redemption Period”).

    Reference to a ‘day’ in these Reward Terms means a 24-hour period ending at 11.59pm AEDT unless otherwise stated.

    Recent Reward Requirements outlined in the attachment of this document.


    4. REDEEMING REWARDS

    The Reward Requirements will outline how to redeem a Reward. If you are eligible to receive:

    1. Class or Practice Sessions. Sessions will be issued based on the day the claim was made and processed onto your Sydney Pole Account within 14 days unless others stated; or
    2. Products. You may receive Rewards for items from sydneypolestore.com (“Main Store”).

     


    5. EXPIRY, EXCLUSIONS, AND RETURNS

    1. Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated;
    2. All Rewards have an expiry date as dictated by the Reward Requirements, at which point they will no longer be available for redemption. Sydney Pole reserves the right to change the expiry date of any Reward at any time without notice with immediate effect;
    3. Unless the Reward Requirements state otherwise, Rewards can only be redeemed once;
    4. Sydney Pole reserves the right to exclude certain items and promotions from being redeemed by using Rewards; and
    5. Product Returns: Products redeemed as part of a Reward are non-refundable. For more information, please see Sydney Pole’s Return Policy available at www.sydneypolestore.com.

    6. OTHER TERMS YOU SHOULD KNOW

    1. If you unsubscribe from Sydney Pole emails, you may forfeit a Reward if you cannot access the communication via your email during a Reward’s Redemption Period;
    2. Sydney Pole may update a Member’s Sydney Pole Account with a Reward as a consequence of a purchasing behaviour, incentive or promotional activities at its reasonable discretion;
    3. Sydney Pole reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever including without limitation, Rewards awarded in error or Rewards earned fraudulently;
    4. Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including without limitation: gift vouchers, gift cards, cheques and account credit. Rewards do not represent legal tender in any country;
    5. Rewards cannot be earned using other Rewards as part of the transaction;
    6. If a Member terminates their Member Agreement or Rewards Program, all unused and future Rewards will no longer be valid and will be rendered null and void unless otherwise stated in this Policy;
    7. If a transaction required for Reward eligibility is cancelled, Sydney Pole may adjust or reverse Rewards that were previously awarded to a Member in that transaction;
    8. Members can view their Rewards at any time by logging into their Sydney Pole Account on the Website; and
    9. Rewards can be earned at all Sydney Pole locations unless otherwise stated.

    7. CAN THE REWARDS BE CHANGED OR TERMINATED?

    Yes. Sydney Pole may modify at any time without prior notification by Sydney Pole from time to time. Any modification to the Rewards Terms or Reward Requirements may be applied to a Member’s Sydney Pole Account retrospectively.

    Sydney Pole reserves the right to cancel, terminate, modify or suspend the Rewards Program or any aspect of it or at its election, reset Spend Balances or Points, at any time and without notice. Without limitation to the foregoing rights, Sydney Pole reserves the right to transfer Members to other rewards or loyalty programs owned, operated, managed or administered by Sydney Pole, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).


    8. LIMITATION OF LIABILITY

    Sydney Pole will not accept any liability for:

    1. any Member communication that is misdirected, lost or not received;
    2. any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Rewards Program; and
    3. Sydney Pole will not be liable for any tax liability incurred by a Member in connection with the Rewards Program, including that incurred in the provision and/or utilisation of Rewards.

    Nothing in these Rewards Terms is intended to contravene any applicable law. To the extent that any provisions in these Rewards Terms is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Rewards Terms.


    9. PRIVACY

    Our Privacy Policy is available on the Website and explains the ways in which we collect, use, store, protect and disclose your personal information.

    We collect personal information from you to provide you with our services, to administer this Agreement and for the other purposes described in our Privacy Policy. In most cases, we collect your personal information directly from you, including through your Member Application, your Sydney Pole Account, and in the course of our other communications with you.

    If you do not allow us to collect your personal information, we may not be able to provide you with our services, administer this Agreement with us or conduct some or all of the other activities described in our Privacy Policy.

    In order to perform our services and for the purposes described in our Privacy Policy, we may disclose some of your personal information to our related persons or entities as outlined in our Privacy Policy. Should you default on payments due to us, we may disclose your personal information by notifying the default to a credit reference agency or other third-party to obtain payment from you.

    Other than as set out in our Privacy Policy, we will not share your personal information without your consent unless we are required to do so by law.

    Our Privacy Policy explains how you may access and correct the personal information that we hold about you. It also sets out how you may contact us to complain about a breach of the Privacy Act, and how we will deal with such a complaint. If you have any questions or concerns about privacy or if you would like further information about our privacy practices, please contact us.


    10. YOUR PERSONAL INFORMATION

    Sydney Pole may collect personal information from Members for the purpose of facilitating the Rewards Program. Personal information will be handled in accordance with Sydney Pole’s Privacy Policy.

    Sydney Pole at any time may require a Member to provide proof of identification for Sydney Pole Staff to verify the authenticity of a Member’s Sydney Pole Account, activity and compliance with the Reward Terms. Failure to provide proof of identification may result in termination of a Member’s involvement in the Rewards Program.

    By participating in the Rewards Program, you consent to Sydney Pole contacting you to receiving communications from us for the purposes of:

    1. consumer or marketing information; and
    2. being notified of Rewards you may be eligible for.

    You may update your Sydney Pole Account details at any time by visiting the Website. It is your responsibility to update their personal information including their email, full name, birthday, phone and postal address. You have not provided or updated Sydney Pole with correct details, Sydney Pole may not be able to contact you about Rewards they are eligible for.


    ATTACHMENT 1

    RECENT REWARD REQUIREMENTS

    COVID-19 Shutdown Catch Up Packs
    Effective Date: June 1, 2019

    The COVID-19 Shutdown Catch Up Classes is only available to Members who were:

    1. Active Members at the time of government shutdown in New South Wales and Queensland in early 2020;
    2. Had outstanding paid Class Sessions on their account; and
    3. No outstanding balances remaining on their account.

    The following Terms and Conditions apply to Catch Up Packs:

    1. The Member must have an active Sydney Pole Account;
    2. The Member must have an active Member Agreement;
    3. The Activation Date of the Catch Up Pack will be the date of the Member Agreement;
    4. If the Member has had multiple Member Agreements, the Activation Date for the Catch Up Pack will be set to the Member Agreement activated closest to June 1, 2020;
    5. The Catch Up Pack is valid for a maximum availability of 6 months from the Activation Date;
    6. Termination of a Member Agreement will forfeit any outstanding sessions, except when the termination is to process an Access Level change as defined under the Member Terms; and
    7. This offer expires December 31, 2020 and cannot be redeemed after this date.

    Sydney Pole reserves the right to introduce, withdraw or vary the Class Catch Up Pack at any time. In addition to SPARK and as appropriate under the circumstances, we will make a reasonable attempt to additionally notify you of changes via email. In the event of a change, it will apply to eligible Allocations activated on your next Schedule Date.

    Automatic Expiry Extension Reward
    Effective Date: June 1, 2019

    The Automatic Expiry Extension Reward offers you an additional 14 days extension on your expiry date for:

    1. your Attendance Allocations; and
    2. Member Rewards Allocations redeemed for the Reward, Practice Session Matching.

    The following Terms and Conditions apply to this Reward:

    1. Automatically activated on all Member Packages at time of Member Application when Activation Payment is received;
    2. When Member Package is activated, it will automatically change the eligible Allocations from 14 days to 28 days to use Service Privileges; and
    3. The maximum availability of an eligible Allocation is 28 days; and
    4. the expiry date of the Allocations will reflect this on your Sydney Pole Account when this Reward is active.

    Practice Session Matching Reward
    Effective Date: June 1, 2020

    The Practice Session Matching Reward offers you a Member Rewards Allocation of Practice Sessions to:

    1. receive free of charge with every Member Payment of your Attendance Allocation;
    2. with an equal session total as your Attendance Allocation.

    The following Terms and Conditions apply to this Reward:

    1. Automatically activated on all Member Packages at time of Member Application when Activation Payment is received until discontinued by Sydney Pole;
    2. The Activation Date of the Member Rewards Allocation will be the Scheduled Pay Date;
    3. If a Member makes a Late Member Payment, it is at the discretion of Sydney Pole to re-activate access to the Member Rewards Allocation for the applicable Payment Cycle;
    4. The activation date and expiry date of the Member Rewards Allocation will not be adjusted; and
    5. Is eligible to be applied with Automatic Expiry Extension Reward in the same transaction.

    Sydney Pole reserves the right to introduce, withdraw or vary this Reward at any time. In addition to SPARK and as appropriate under the circumstances, we will make a reasonable attempt to additionally notify you of changes via email. In the event of a change, it will apply to eligible Allocations activated on your next Schedule Date.

    Last updated June 1, 2020