Thank you for being a committed member of the Sydney Pole community! We truly love sharing this passion with you and Sydney Pole wouldn’t exist if it wasn’t for your dedication and desire to show up for classes week after week.

It is extremely important to us that we continue to improve your experience here at Sydney Pole and we are whole-heartedly invested in all areas of your student journey. This includes in your classes and in your studio’s student community as well as with the introduction of easy self service tools, access to technical assistance, and further training for our Customer Care team to support you outside the classroom.

In order to continue providing these ongoing improvements, keep our doors open and our vibrant community alive, it is necessary for the business to adapt to the changing economy and cost of inflation. A new pricing model has been finalised and we have kept the increase as small as viably possible.

What has changed since the closure?

Throughout 2020, the small Sydney Pole team were dedicated to providing you with:

• Sydney Pole Online during mandatory shutdown,
• Redesigning our membership contracts to allow for pay-as-you-go,
• Accelerating the rollout of new self service features,
• Improving the in-class experience with increased teacher development and resources, and
• Establishing a dedicated Customer Care team to support all Sydney Pole students.

When will the price increase come into effect on my account?

For active Sydney Pole members residing in Queensland, the pricing increase will be effective as of May 24, 2021 AEST.

What are the important things I need to know?

• The terms of your current Member Agreement have not been changed. This change will only affect your Member Payment amount to reflect the 2021 Services Pricing on your Sydney Pole Account in accordance with the current Member Terms.
• From the changeover date, it may take up to 48 hours to display the updated information and prices for your scheduled Member Payments on your Sydney Pole Account.
• All transactions in MindBody from May 24, 2021 onwards will be processed with the 2021 Services Pricing.
• This change does not require you to take action and will automatically be applied to all active and suspended contracts on your Sydney Pole Account from May 24, 2021.
• Changes will be in immediate effect on May 24, 2021 and continued usage of your Sydney Pole Account for our services after the date of change will constitute your acceptance of these changes.

Should you require assistance in reviewing or updating your Sydney Pole Account prior to this change, please contact Customer Care through feedback@sydneypole.com.

What are the new prices?

Please click here to review the upcoming List of Prices and Fees.

Your support and understanding through the wild ride that was 2020 has meant the world to us.

Thank you,
Sydney Pole

Thank you for being a committed member of the Sydney Pole community! We truly love sharing this passion with you and Sydney Pole wouldn’t exist if it wasn’t for your dedication and desire to show up for classes week after week.

It is extremely important to us that we continue to improve your experience here at Sydney Pole and we are whole-heartedly invested in all areas of your student journey. This includes in your classes and in your studio’s student community as well as with the introduction of easy self service tools, access to technical assistance, and further training for our Customer Care team to support you outside the classroom.

In order to continue providing these ongoing improvements, keep our doors open and our vibrant community alive, it is necessary for the business to adapt to the changing economy and cost of inflation. A new pricing model has been finalised and we have kept the increase as small as viably possible.

What has changed since the closure?

Throughout 2020, the small Sydney Pole team were dedicated to providing you with:

• Sydney Pole Online during mandatory shutdown,
• Redesigning our membership contracts to allow for pay-as-you-go,
• Accelerating the rollout of new self service features,
• Improving the in-class experience with increased teacher development and resources, and
• Establishing a dedicated Customer Care team to support all Sydney Pole students.

When will the price increase come into effect on my account?

For active Sydney Pole members residing in New South Wales, the pricing increase will be effective as of April 2, 2021 AEDT.

What are the important things I need to know?

• The terms of your current Member Agreement have not been changed. This change will only affect your Member Payment amount to reflect the 2021 Services Pricing on your Sydney Pole Account in accordance with the current Member Terms.
• From the changeover date, it may take up to 48 hours to display the updated information and prices for your scheduled Member Payments on your Sydney Pole Account.
• All transactions in MindBody from April 2, 2021 onwards will be processed with the 2021 Services Pricing.
• This change does not require you to take action and will automatically be applied to all active and suspended contracts on your Sydney Pole Account from April 2, 2021.
• Changes will be in immediate effect on April 2, 2021 and continued usage of your Sydney Pole Account for our services after the date of change will constitute your acceptance of these changes.

Should you require assistance in reviewing or updating your Sydney Pole Account prior to this change, please contact Customer Care through feedback@sydneypole.com.

What are the new prices?

Please click here to review the upcoming List of Prices and Fees.

Your support and understanding through the wild ride that was 2020 has meant the world to us.

Thank you,
Sydney Pole

IS MY STUDIO STILL OPEN?

Over the weekend, there has been confirmation of new locally acquired COVID cases in the Northern Beaches, Sydney area.

All NSW and QLD studio locations are not within any currently confirmed hotspots. Sydney Pole is actively monitoring developments on a daily basis, to action any next steps advised by the NSW and QLD governments. At this stage, we have not been advised to take any additional measures. We will provide further updates in the event that this situation changes.

THE GOOD NEW IS…

Sydney Pole studios are remaining open.

SAFETY HAS ALWAYS BEEN KEY

Our love for pole and aerials means safety will always come first. We understand that for our students, attending your classes has a massive positive impact on your wellbeing.

Since re-opening in June, Sydney Pole’s registered COVID-19 Safety Plan successfully kept our studios COVID free at all locations. Thanks to our supportive community for always:

• cancelling your reservations if you have any symptoms of illness.
• wiping down your training space and equipment after use.
• being space aware of others to connect at a distance.

COVIDSAFE COMMUNITY

Our regularly cleaned studios and physical distancing measures allowed Sydney Pole to re-open and welcome you home in June. Here is a refresher of our COVID Safety Plan that we will continue to enforce at the same high standards as before:

• COVID Marshals. Marshals have returned to provide additional cleaning of touch points throughout our opening hours.
• 4m Square Rule. Taped flooring guides and poles are 1.2metres apart.
• Social / physical distancing. Ensuring traffic and crowds stay low, classes open 10-15mins at the earliest.
• Contact Tracking. Reservations are essential for class entry, with sign in confirmed by staff through a class roll call.
• Limited Shared Equipment. You are welcome to bring your own water bottle, yoga mat, sweat towel and pole towel.
• Instructor Spotting. We encourage you to speak to your instructor if you would like to avoid any contact in class.
• Cleaning Equipment Resources. Pole and lyra cleaning spray is available in all classes for you to clean your space.
• Hand Sanitisation Stations. The use of sanitizer is required upon entry to all studios.
• Facility Maintenance. We continue to have cleaning shifts throughout the week during closed hours for all surfaces and equipment.
• Personal Safety. Sydney Pole encourages all students and staff to wear masks as an addditional step to support your community.

SCHEDULE UPDATES VIA THE SYDNEY POLE APP

We are watching the timetables daily and adjusting the classes to continuously improve our social distancing measures across our six locations in NSW and QLD. These changes are immediately available on the Sydney Pole App where you can review your reservations to confirm any amendments. You can also turn on email or SMS notifications to receive updates about your reserved sessions. To access this, please log on via sydneypole.com to update your preferences.

HAVE A QUESTION? REACH OUT

Customer Care are currently experiencing a high volume of enquiries, but will always respond to any enquires received. Please be aware, at times during peak hours we may take over 48 hours to reply.

Please click here to access our Active Student Contact Form. You will see a confirmation message – “Your message was sent successfully. Thanks for reaching out!” when you click the “Send” button, so you will know for sure that it is in our queue to be replied to!