Member Terms | 2022

Member Terms

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Contents

DEFINED TERMS
01. WHAT IS YOUR AGREEMENT WITH SYDNEY POLE?
02. HOW DO STUDENTS CREATE A PROFILE AND BEGIN A MEMBERSHIP LEVEL PLAN?
03. WHAT IS YOUR MEMBERSHIP LEVEL PLAN?
3.1. SERVICE PRIVLEGES
3.2. MEMBERSHIP LEVEL
3.2.2 CHANGING MEMBERSHIP LEVEL PLAN
3.4 MEMBER OFFERS AND BENEFITS
3.5. ACCESS PERIOD AND EXPIRATION DATES
3.6. WHAT IS THE EXPIRY DATE OF THIS AGREEMENT?
4. MEMBERSHIP PAYMENT OBLIGATIONS
4.1. WHAT HAPPENS WHEN YOUR MEMBER PAYMENT IS DECLINED
4.2 RESTRICTIONS TO SERVICE PRIVILEGES DUE TO LATE MEMBER PAYMENTS
4.3 OTHER FEES AND CHARGES
5. USAGE OF SYDNEY POLE CREDITS
5.1 CREDIT TYPES
5.2 CREDIT ALLOCATION AND CLASS TIMETABLE
5.3 CANCELLATION AND NO SHOW POLICY
5.4 WAITLIST RESERVATION POLICY
6. CAN THE STUDENT SUSPEND THEIR MEMBER PACKAGE?
6.1 SUSPENSION BY YOU
6.2 SUSPENSION BY US
7. HOW DO YOU END YOUR MEMBERSHIP LEVEL PLAN
7.1 REQUEST FOR TERMINATION BY THE STUDENT
7.2 TERMINATION BY US
7.3 COLLECTION OF OUTSTANDING FEES ON TERMINATION
8. WHAT ARE YOUR MEMBER RESTRICTIONS?
8.1 SYDNEY POLE FACILITIES
8.2 MINIMUM AGE REQUIREMENT
8.3 PROMOTIONAL TERMS
8.4 OUR EQUIPMENT
8.5 STUDENTS OWN EQUIPMENT
8.6 CAN STUDENTS TRANSFER TO ANOTHER PERSON?
9. COMMUNITY STANDARDS
10. ACTIVITY RISKS TO STUDENT HEALTH
11. WILL THIS AGREEMENT BE CHANGED?
11.1 Changes to the Price and Fees
11.2 Material changes
12. SECURITY
12.1 Entering a Sydney Pole Premises
12.2 Access to Facilities
13. HOW DO STUDENTS COMMUNICATE WITH SYDNEY POLE?
14. OTHER TERMS STUDENTS SHOULD KNOW
15. LIMITATION OF LIABILITY
16. PRIVACY
17. STUDENTS PERSONAL INFORMATION


Your Member Agreement will continue to auto-renew until terminated under Section 7. It is important you read all the terms of this Agreement before signing. If you have any questions, please contact us.
SELF SERVICE ACCOUNT MANAGEMENT

Manage and update your own reservations, personal information, communication preferences, billing information and more at any time across multiple platforms. Availability of user access, functions and platforms is subject to change at any time and will take immediate effect.

Sydney Pole provides self service account management through MindBodyOnline. This feature provides you with multiple points of access to log App, MindBody App, Website with MindBody Branded Web Tools, MindBody Consumer Mode or other Third-Party Applications for Sydney Pole services (“SP Reservation Systems”)

If you are unable to action your obligations in this Agreement through the self service features, you must contact Customer Care by email for directions or to make corrections on your Sydney Pole Account on your behalf as soon as possible.


DEFINED TERMS


In addition to terms defined elsewhere in this Agreement, the following definitions apply throughout this Agreement, unless the contrary intention appears:

Activation Allocation means the first Class Allocation that is available on your account when your Activation Payment is received by us. The Activation Date will be the same as your Attendance Start Date, which may not be the same as your Activation Payment date.
Activation Payment means the payment made at the time of setting up a Membership Level Plan and allows for advance reservations starting from your Attendance Start Date subject to the Booking Window.
Active means a Class Credit or Credit Allocation that has a date range that has one or more dates that overlap with the current Booking Window and are not applied to a reservation (also called “unscheduled sessions” or “unbooked classes”).
Agreement Date means the date you set up and agree to your Membership Level Plan.
App Ready Device means the hardware and software meets MindBodyOnline recommendation requirements.
Class Allocation means the total number of Class Credits for the single pricing option paid for by a Member Payment determined by the Member’s Membership Level. This Allocation can only be used to reserve valid Class Sessions only.
Available means a Credit or Credit Allocation that have not expired and are not applied to a reservation (also called “available credits or “unbooked classes”)
Casual Allocation means either a Casual Class Credit that is available and valid for use to book timetabled Class Sessions, or, a Casual Practice Credit that is available and valid for use to book the timetables Practice Sessions.
Class Level means a Service Category has a defined set of skill and knowledge requirements of the participant. I.e. there may be skill prerequisites for booking and attending certain levelled classes.
Class Session means an instance of a class itself. It is a a class in the timetable that may be booked and attended.
Credit Allocation means the total number of class sessions (and corresponding free practice sessions) included for a single pricing option purchased.
Expired means a Credit or Credit Allocation that is inactive due to reaching its expiry date.
Forfeited means a Credit or Credit Allocation that is inactive due to being forfeited under the terms of this Agreement.
Inactive means a Credit that is unable to be used to make a reservation.
Late Member Payment means your Member Payment declined on the Scheduled Payment Date and it was after the Scheduled Pay Date that we received the amount owing.
Member Payment means the payment that commences 15 days after your Attendance Start Date and continues on a fortnightly payment cycle.
Practice Allocation means the total number of practice sessions for a single pricing option when the Member is eligible under the Membership Offers and Benefits.
No Show or Non-Attendance means the Member, Casual Visitor or guest has not checked in or not cancelled their reservation on SP Reservation System.
Practice Session means an instance of practice itself. It is a timeslot for practice in the timetable that may be booked and attended.
Available Credit means a single credit (that is available to book) from a Credit Allocation.
Scheduled Block means the start and end time provided on SP Reservation Systems for the individual Session Category. This is an instance of a class or practice that is timetabled and able to be booked and attended.
Scheduled Pay Date means the due date of your Member Payments subject to the Payment Cycle of your Agreement.
Service Type means the type of services Sydney Pole offers including class, practice, appointment and events service types with specific reservation requirements and pricing.
Session Category means that each session is categorised based on the Class Name and is subject to a Class Level e.g. a Practice Session may be categorised into either a Pole Practice, or Aerial Practice.
Sydney Pole means Sydney Pole Pty Limited (ABN 82 150 836 703) or Sydney Pole Pty Limited (ABN 69 149 383 148).
Sydney Pole Account refers to your personal client profile on MindBodyOnline created through SP Reservation System to access Sydney Pole services and booking management functionality.
Sydney Pole Self-Service Reservation System (or SP Reservation System) means the following technology systems available for student access for various reservation functions. These include access to:
Sydney Pole Account including the Sydney Pole Branded App, MindBody App, MindBody Branded Web Tools, MindBody Consumer Mode or other Third Party Applications for Sydney Pole services. Availability of user access is subject to change at any time.


1. WHAT IS YOUR AGREEMENT WITH SYDNEY POLE?


An Agreement will be considered as accepted by the customer and opted into our services by creating an active member profile with Sydney Pole via the Sydney Pole App or website (“Sydney Pole Profile”). By creating a Sydney Pole Profile along with the purchase of a Membership Level Plan, you agree to the Member Terms and its attachments together with the:

  1. Promotional Terms;
  2. Member Offers and Benefits Policy;
  3. Waitlist Reservation Policy;
  4. Cancellation and No Show Policy;
  5. Community Standards;
  6. List of Prices and Fees;

and the following completed forms:

  1. your Sydney Pole Profile; and
  2. your Liability Waiver.

These Member Terms from (a) to (h) above, form the terms of this Member Agreement (“Agreement”) between you, the individual that has submitted their details which appear in the Sydney Pole Profile (“the student/ customer / client ”), and Sydney Pole (“SP”). The student must:

  1. be over the age of 18 years old;
  2. not misrepresent your identity in any way;
  3. always provide accurate and complete personal information;
  4. always have a valid email address;
  5. always have a current, valid and accepted method of payment;
  6. have proof of identity available at the request of Sydney Pole employees or Sydney Pole agents (“Sydney Pole Staff”) for the purposes of account enquiries, profile verification and;
  7. take reasonable action to keep their Sydney Pole Profile secure, details up to date and change their password regularly.

The student acknowledges receipt of this Agreement. All the terms of this Agreement are available on the website, www.sydneypole.com (“Website”). Please notify SP within seven (7) days of the formation of this Agreement to rectify any error or miscalculation provided in this Agreement.

The student must manage their Sydney Pole Profile through the Sydney Pole self-service reservation system (“SP Reservation System”). The student acknowledges they require Internet access and an App Ready Device in order to access their services and to maintain their Sydney Pole Profile for the duration of this Agreement between the student and SP. It is the student’s responsibility to contact Sydney Pole if there are any questions on how to use the Sydney Pole Profile or SP Reservation System.

 


2. HOW DO HOW DO STUDENTS CREATE A SYDNEY POLE PROFILE AND START A MEMBERSHIP LEVEL PLAN?


Students can create a Sydney Pole Profile by downloading the Sydney Pole App and entering their identification and payment details. A Sydney Pole Profile can also be created on our website www.sydneypole.com, or by contacting Customer Care if assistance is needed.

The student may purchase a ‘Membership Level Plan’ via any SP Reservation System. Upon successful initial payment the student will activate their selected ‘Membership Level Plan’ and this agreement will be effective immediately.

Your ‘Membership Level Plan’ will commence on the start date as set out in the Sydney Pole Profile (“Attendance Start Date”).

Sydney Pole reserves the right to reject any Sydney Pole Profile at its reasonable discretion.

 


3. WHAT IS YOUR MEMBERSHIP LEVEL PLAN?


As a Member of Sydney Pole, the Membership Level Plan is determined by the students selected Membership Level. The student will be entitled to Service Privileges which refers to access of SP services and facilities. Students will also be entitled to promotional offers and benefits upon certain occasions or marketing events provided as (“Member Offers and Benefits”). 

Sydney Pole reserves the right to introduce, alter, withdraw or vary categories of Membership Level Plans, Privilege Services or promotional offers and benefits, at any time.

3.1 SERVICE PRIVILEGES

Service Privileges governs the students’ access to Sydney Pole services.
Service Privileges entitles the student to:

  1. maintain a Sydney Pole Profile with us;
  2. pay fortnightly in advance to maintain your access to Sydney Pole services;
  3. have scheduling access to make reservations up to a maximum of fourteen (14) days in advance from the current calendar date, specific to class time (“Booking Window”); and
  4. make reservations using Available Credits within the Booking Window.

These entitlements are only valid to access Sydney Pole facilities:

  1. for one occasion only per valid Available Credit;
  2. for the Promotional Offer or Type of Class/Practice Session it is valid for;
  3. at time and in the location where the reservation has been made;
  4. if the student has responded “Y” to a reservation confirmation SMS if applicable;
  5. If the student has been granted access by Sydney Pole Staff if applicable;
  6. if the students reservation is available to check in upon arrival to attend the session;
  7. if the student has met the Class Level prerequisites to attend prior to making a reservation;
  8. the students Sydney Pole Profile has accurate billing and personal information; and
  9. the students Sydney Pole Profile has no outstanding Member Payments, unpaid reservations or an outstanding balance from other fees, and is in good standing.

By accessing Sydney Pole services and facilities, the student acknowledges that:

  1. they are responsible for managing  reservations by regularly reviewing the live timetable, their reservations and waitlist queues for changes;
  2. reservations must be scheduled on the Sydney Pole Profile prior to attending;
  3. prior to participation in a session they have reserved, they must check in upon entry to a Sydney Pole facility;
  4. without a reservation confirmation on the Sydney Pole Profile, there is no guarantee  that the session has capacity for their attendance;
  5. If they attend a reservation for a Class or Practice Session after the scheduled start time, Sydney Pole or Sydney Pole Staff reserves the right to refuse entry due to safety reasons;
  6. if they attend a reservation for a Practice Session after the scheduled start time, they are only entitled to use a Sydney Pole facility until the scheduled end time of the reservation. This is inclusive of  cool down and packing up; and
  7. any reservations may be amended retrospectively on review by Sydney Pole Staff to rectify any booking issues regarding any used or unused Credits.

Sydney Pole reserves the right to introduce, withdraw or vary Service Privileges at any time.

3.2 MEMBERSHIP LEVEL

A student may select a Membership Level which reflects the intended frequency of their attendance. Please see [Attachment A – the appendix which states what the plan levels include]. The Membership Level is set up in a Membership Level Plan under their Sydney Pole Profile. The student acknowledges that this entitles them with a maximum number of Class Credits they may use to reserve a class while valid for use and not exceeding the reservation limit (“Membership Level”).
When a successful payment is received from the student to SP, the student will receive their selected purchased amount of Class Credits in their Credit Allocation . A Class Credit allows the student to book into a Class Session which includes the class roll call, warm up, coursework content through instruction, cool down, clean and pack up, and changeover of class attendees to run for a maximum duration of 60-minutes.

Each Credit Allocation is subject to successful fortnightly payment to SP and:

  1. the Booking Window to make reservations;
  2. Reservations for Class/Practice Credits can only be applied to their respective sessions; and
  3. if one or more sessions are not reserved by the expiry date, any remaining credits are forfeited.

Membership Levels are subject to be discontinued, changed or terminated with immediate effect at the reasonable discretion of Sydney Pole. After the date of change, Sydney Pole will not be obligated to redeem discontinued or terminated Membership Levels.

In the event of a Membership Level being discontinued or terminated, SP will make reasonable attempts to contact the student through email. If the student cannot be contacted within seven (7) days from the date of change, the student’s Sydney Pole Profile will be transferred to a Membership Level available at the time of equal or lesser value. Continued usage of the Sydney Pole Profile for our services after the date of change will constitute the students acceptance of the changes.

3.2.1 Changing Membership Level Plan

Students are allowed to change their Membership Level Plan by contacting Customer Care to request to change their Membership Level Plan. Please email info@sydneypole.com with fourteen days (14) notice, to request any changes to your Membership Level Plan.

3.3 MEMBER OFFERS AND BENEFITS

Our Member Offers and Benefits provide an array of promotional offers, loyalty rewards for our Sydney Pole Members. These Offers and Benefits are discretionary and circumstantial based on promotional periods or events provided by Sydney Pole. 

Sydney Pole includes Free Practice Sessions for all students on any active selected Membership Level as a Member Benefit. The student acknowledges this Member Benefit is included as part of the Sydney Pole Membership Level Plan. Practice Sessions are not redeemable for or able to be exchanged for any other offers. 

Member Offers and Benefits are subject to be discontinued or changed at the discretion of Sydney Pole. Sydney Pole will not be obligated to redeem any further Member Offers and Benefits. Goods or services offered as part of the Members Offers and Benefits are not eligible for expiry date exceptions, account Credit or transfers to another Sydney Pole Profile.

3.4 ACCESS PERIOD AND EXPIRATION DATES

When a Credit Allocation is processed to your Sydney Pole Profile, it activates Service Privileges for a maximum of forty-two (42) days commencing on the Scheduled Pay Date.

From the Scheduled Pay Date, the Credit Allocation will expire in forty-two (42) days, unless in limited circumstances, you meet the eligibility criteria to be provided an exception to your obligations under this Agreement from Customer Care.

It is the students responsibility to manage their Sydney Pole Profile and use (book and attend) their Credit Allocations in their Membership Level’s reservation limit within the forty-two (42) days.  If the student’s personal frequency of attendance has changed, the student is responsible for making an adjustment to their Membership Level to suit them.

Expiry dates of Class Credit Allocations  or Practice Credit Allocations are subject to change at the reasonable discretion of Sydney Pole. After the date of change, the new expiry date will come into effect on the next Scheduled Pay Date. Continued usage of the Sydney Pole Profile for our services after the date of change will constitute the students acceptance of the changes.

3.5 WHAT IS THE EXPIRY DATE OF THIS AGREEMENT?

This Agreement is ongoing and will automatically renew indefinitely unless the student requests to terminate their Agreement under clause 7.

 


4. MEMBERSHIP PAYMENT OBLIGATIONS


For all Member Payments and other payments in this Agreement, you acknowledge that:

  1. the initial payment must be received by SP on the Agreement Date and is the first Member Payment for this Agreement to activate your Sydney Pole Membership Level Plan;
  2. the Member Payment will reoccur on a fortnightly basis, commencing on the 15th day from the Attendance Start Date and auto renew until terminated upon request, by default or reasonable discretion (see Clause 7) by Customer Care (“Payment Cycle”) ;
  3. they must settle all Member Payments on the Scheduled Pay Date;
  4. they must contact SP by email at least five (5) days prior to their next Scheduled Pay Date to update billing information;
  5. they must contact SP by email at least fourteen (14) days prior to their next Scheduled Pay Date if the Payment Cycle needs to be adjusted;
  6. if their account has an outstanding balance in respect of any payment or fees, this must be settled before any access to Sydney Pole facilities or services;
  7. all payments or fees must be debited from their own credit card, debit card or debit function;
  8. they have sufficient funds in the nominated account when any payment or fees are to be debited; and
  9. if the debit from their credit card is unsuccessful, they will be responsible for any administration fees and or collection fees.

Sydney Pole reserves the right to:

  1. levy an administration fee if required to forward the account to a third-party collection agency;
  2. use the services of a third-party billing company to deduct payments;
  3. charge a fee for declined or late payments. This fee may change time to time and is available on our List of Prices and Fees; and
  4. deduct the outstanding balance on your Sydney Pole Account from your credit card at any time;

4.1 WHAT HAPPENS WHEN YOUR MEMBER PAYMENT IS DECLINED

If a declined Member Payment is not settled, the Service Privileges will be revoked until the outstanding balance is paid. Any available Credit Allocations will become Inactive on the students Sydney Pole Account.

To prevent any loss of Service Privilege on the Sydney Pole Accounts, the student must:

  1. settle their Member Payment on the Scheduled Pay Date;
  2. have no outstanding balance; and
  3. if they cannot meet conditions (a) or (b) above, to contact SP by email a minimum of five (5) days before your Scheduled Pay Date for assistance.

4.2 RESTRICTIONS TO SERVICE PRIVILEGES DUE TO LATE MEMBER PAYMENTS

When the Settlement Date of Member Payment occurs after the Scheduled Pay Date (“Late Member Payment”), the student acknowledges that:

  1. successful late payment will not alter the original allotted time frame that the Credit Allocation was assigned to, nor will it alter the fortnightly payment schedule; or
  2. will result in the Credit Allocation being forfeited.

In the event of a declined Member Payment, the student acknowledges that:

  1. they must contact us via email within 24-hours for a resolution;
  2. when SP makes reasonable attempts to contact the student, they must respond as soon as reasonably practical; and
  3. they are bound to settle a declined Member Payment. Unused Credits in Credit Allocation, Late Cancels or being unable to attend reserved classes without a reasonable justification  does not discharge the student of Member Payment obligations under this Agreement.

4.2.1 If Sydney Pole is unable to receive contact from the student

Sydney Pole reserves the right to amend the students Sydney Pole Account when no contact is received from them for a period that:

  1. Exceeds 24 hours. A Dishonour Fee of $14.80 will be charged to their Sydney Pole Account.
  2. Exceeds seven (7) calendar days. Service Privileges will be revoked, all upcoming reservations will be cancelled and active Membership Level Plan will be placed under suspension.
  3. Reaches fourteen (14) days or more. Sydney Pole reserves the right to terminate your membership thereby discontinuing access to Service Privileges until the outstanding balance is settled.

4.2.2 If Sydney Pole receives the students Late Member Payment

In the event a Late Member Payment is settled either:

  1. on the same date as the subsequent Scheduled Pay Date; or
  2. on a date after the subsequent Scheduled Pay Date;

The student acknowledges for this Payment Cycle period that:

  1. this Credit Allocation will be forfeited; and
  2. any redeemed Member Offers and Benefits or Promotional Events will be forfeited.

Should the student have questions regarding their Payment Cycle, please contact Customer Care.

4.3 OTHER FEES AND CHARGES

In the event of an outstanding balance for other declined payments or fees from the student, clause 4 applies. Payments and fees include goods and services tax (GST). All payments or fees are reviewed by Sydney Pole periodically and change from time to time. The current List of Prices and Fees can be obtained from the Sydney Pole Website.

 


5. USAGE OF SYDNEY POLE CREDITS


Sydney Pole Credits are provided within a Membership Level Plan. These credits are used to reserve sessions the student wishes to attend. Usage of these credits is bound by the terms of the Membership Agreement.

5.1 CREDIT TYPES

Credit Types govern how the student may reserve classes or practice sessions, scheduled on the Class Timetable for each Term with their unused available Credits.

Subject to any Service Privileges, the students can make reservations with unused available Credits from the following:

  1. Class Credit Allocation. Valid for all Class Sessions unless otherwise stated;
  2. Practice Credit Allocation. See the Member Offers and Benefits for further details (clause 3); or
  3. Casual Class Credit. Casual Class Credit is a Credit Type valid for Class Session. A Casual Credit Session is a Credit Type valid for the Practice Session.

Sydney Pole reserves the right to introduce, withdraw or vary Services, Class Timetable, Credit Types and Sessions Types at any time and will take effect immediately.

5.2 CREDIT ALLOCATION AND CLASS TIMETABLE

Credit Allocations are automatically assigned to MindBodyOnline, which is a part of the SP Reservation System; this system may alter and vary during system maintenance and updates.  The student must acknowledge their requirement to  regularly review their weekly attendance frequency on the SP Reservation Systems. It is their duty to maintain their Sydney Pole Profile and Membership Level Plan, review its suitability and contact SP Customer Care for any issues that may arise.

Sydney Pole is not obligated to reassign Credits to  past or future reservations. It is at the reasonable discretion of Sydney Pole to approve requests of this nature. In the event of a technical error, please contact SP via email if any Credit Allocations require reassignment or review. If a technical error has occurred on any SP Reservation System, Customer Care will provide assistance in resolving the matter within their capacity and where reasonably practicable.

5.3 CANCELLATION AND NO SHOW POLICY

The Cancellation and No Show Policy applies to all reservations made by Members, casual visitors and guests (“SP Persons”) for Sydney Pole services unless otherwise stated.

Unless otherwise stated by Sydney Pole, all Sydney Pole services have an eight (8) hour cancellation policy. All cancellations must be at least eight (8) hours before the scheduled start time (“Cut Off Window”) of the reservation, irrespective of the time the booking was submitted. It is the SP Person’s responsibility to ensure any cancellation  that has been actioned by them on their Sydney Pole Profile has successfully been applied.

The Cut Off Window may be subject to change and effective immediately where there is an event that causes and reduces the Cut Off Window to eight (8) hours or less. In the event the Cut Off Window is increased from eight (8) hours, notice will be provided on the Sydney Pole Website at least seven (7) days prior to taking effect.

5.3.1 Early Cancellations

To make an early cancellation of a reservation, any booked reservation on a Class or Practice Session must be removed or cancelled at least eight (8) hours before the scheduled Class’s start time  on the Class Timetable (“Early Cancel”). An Early Cancel will automatically return the unused Available Credit to the Credit Allocation it was deducted from at the time of the reservation being made. The returned unused Credit will be available to make a new reservation until its expiry date, subject to the Scheduling Window.

Sydney Pole will Early Cancel the students reservation in the event a Class/Practice Session has been cancelled from the Class Timetable by SP, irrespective of the Cut Off Window. Notice of Class/Practice Session changes will be provided in the SP Reservation Systems displayed on the live timetable and reflected on reservations in the Sydney Pole Profile. In addition,  SP will also make a reasonable attempt to notify the student of cancellations through email, SMS or online student group announcements.

5.3.2 Late Cancellations and No Show Policy

The following will be deemed a Late Cancel when:

  1. a cancellation is applied  eight (8) hours or less prior to the start time of the selected class as stated on the Class Timetable; or
  2. the student does not participate in the reserved Class/Practice Session (“Non-Attendance” or “No Show”) and fails to cancel their reservation.

A Late Cancel will result in the booked Class Credit used to reserve the selected class, to be deducted from your Credit Allocation and deemed as a Used Credit. No expiry date exceptions will be given.

In the event the SP Persons are a No Show to an unpaid reservation, an outstanding balance will have been incurred and stated as an ‘Unpaid Casual Class’ to be charged to the SP Persons Sydney Pole Profile that must be resolved before utilising any other Sydney Pole Services.

5.4 WAITLIST RESERVATION POLICY

MindBodyOnline functionality provides an automatic system to make a reservation on a waitlist queue. In the event that capacity becomes available in a fully booked Class/Practice Session on the Class Timetable,  an automated SMS notification will be sent to students on the Waitlist. Option to confirm booking (‘Y’), will register their attendance and option to reject booking (‘N’)(“Waitlist Feature”). Reservations made on waitlist queues are subject to the Waitlist Reservation Policy, Cancellation and No Show Policy and may incur additional fees. If any issues arise from using this feature, please contact Customer Care.

5.4.1 Important terms to know

The following definitions are applied to clause 5.4:

Waitlist Credit means the student made a reservation that enrols them on a waitlist queue of a fully booked Class/Practice Session on the Class Timetable.

Waitlist Attendee means the Waitlist Feature has automatically moved the student from the waitlist queue and registered them as booked into their Class Session on the Class Timetable, but the Waitlist Feature has not received a response from the student on the confirmation SMS.  In the event of a Waitlist Priority, failure to respond to the confirmation SMS may remove the student from the waitlist queue and the Class Session.

Waitlist Priority will occur in the event where there is available capacity in a Class Session in the Class Timetable. The Waitlist Feature will prioritise reservations based on confirmation by claiming Class Session by the student with an available Class Credit, on waitlist who has a “Y” response to the confirmation SMS. If no response is received from the student via confirmation SMS, then it will prioritise the Student with the Available Credit before any Students who are a Waitlist Attendee with no Available Credits or Credits held pending on Waitlist Queue.

Session Attendee means the student has replied “Y” to the waitlist confirmation SMS and the available capacity was successfully registered to the student before another Waitlist Attendee or Casual Session payment persons.

5.4.2 Eligibility

To enable this feature, at the time of enrolling into the waitlist queue the student must have:

  1. one or more unused Available Credits on their Sydney Pole Profile; or
  2. purchase a Casual Session at the time of making the reservation.

It is the students responsibility to:

  1. ensure they have opted in correctly to receive SMS notifications from MindBodyOnline;
  2. respond as soon as possible to the SMS notification with “Y” or “N”;
  3. monitor the waitlist notification queue position regularly; and
  4. cancel the reservation or remove their waitlist booking if they can no longer attend.

5.4.3 Feature Limitations

Usage of the Waitlist Feature with constitute that the student acknowledges and understand that it:

  1. suspends automatic notifications when the Cut Off Window is reached based on the localised time acquired by MindBodyOnline;
  2. will automatically deliver notifications via SMS and be deemed received;
  3. by reserving a Waitlist Credit,  have agreed to any additional fees that may result as outlined in clause 5 of this Agreement;
  4. a Waitlist Credit does not guarantee a priority order for registration in the Class Session on Class Timetable;
  5. the waitlist queue number available on the Sydney Pole Profile is only to inform  the current order for the subsequent SMS notification from MindBodyOnline; and
  6. At the time a Waitlist Credit is applied, the Sydney Pole Profile will not deduct an active Available Credit until (1) the student is a Session Attendee or (2) the Class Session on the Class Timetable’s start time. It is the student’s responsibility to ensure a valid Available Credit is present on their Sydney Pole Profile until they are Session Attendee, the reservation is cancelled or the Class Session has commenced.

5.4.4 The student’s payment obligations incurred on waitlists

  1. Sydney Pole reserves the right to cancel any Waitlist Credit if the students Sydney Pole Account has an outstanding balance or unpaid reservation;
  2. at the time the student is changed from Waitlist Credit to Waitlist Attendee, there must be an active Available Credit for deduction from the Sydney Pole Profile unless the student replies “N” to the SMS notification before the Cut Off Window;
  3. If no active Available Credit at the time the student becomes a Waitlist Attendee, it will be deemed as unpaid; and
  4. the student will be charged by SP at the Casual Class Credit Rate for the unpaid reservation at any time after the scheduled end time of the reservation.

The Waitlist Reservation Policy is subject to be discontinued or changed with immediate effect without notice at the reasonable discretion of Sydney Pole.

 


6. CAN THE STUDENT SUSPEND THEIR MEMBERSHIP LEVEL PLAN?


6.1 SUSPENSION BY THE STUDENT

The SP Reservation Systems do not offer self service suspensions. In limited circumstances, Sydney Pole will approve a suspension of this Agreement. If the student would like to make a suspension request to Sydney Pole, please contact Customer Care at info@sydneypole.com.

In the event of a suspension request, the student may be required to:

  1. respond to further contact from the SP representative approving and processing their suspension;
  2. proceed with any fees or payments associated with the agreement of engaging a suspension; and
  3. be bound by any policies in place regarding suspension rules, restrictions and  timeframes.

In the event of a suspension request, SP will notify the student by email to provide them with:

  1. a notice of confirmation that a suspension applied  to their Membership Level Plan  and any other scheduling access affected;
  2. the start date of the suspension;
  3. the end date of the suspension or direction when SP will email  confirmation of the end date

6.2 SUSPENSION BY US

Sydney Pole may use reasonable discretion for the suspension of this Agreement, irrespective of a request made in writing.

In this event, SP will notify the student by email to provide them with:

  1. a notice of a suspension applied to their Membership Level Plan  and any other scheduling access affected;
  2. the start date of the suspension;
  3. the end date of the suspension or direction when SP will email confirmation of the end date; and
  4. Sydney Pole contact information and available times for you to contact us to discuss your Sydney Pole Account at your discretion.

Once the end date of the suspension is reached, Member Payments will continue until terminated as acknowledged in this Agreement.

This agreement may be terminated by you during your suspension, please refer to Section 7. Please notify us via email if you decide to terminate. Improper termination may incur further discharge of payments which may be reasonably deducted from your account.

 


7. HOW DO YOU END YOUR MEMBERSHIP LEVEL PLAN?


A Membership Level Plan may be ended according to the terms of this contract. A termination may be requested by the student, and is actionable by SP.

7.1 REQUEST FOR TERMINATION BY THE STUDENT

This is an ongoing Agreement that automatically renews until terminated. The student may request to terminate this Agreement – a termination request must be sent via email to info@sydneypole.com. Termination functionality is not available on the mobile app or via any SP Reservation System.

To terminate their Agreement, the student must contact Sydney Pole with at least twenty-eight (28) days notice for the Membership Level Plan to be terminated (‘termination notice period’). Please be aware that notice will be sent via email,  to confirm that the termination request has been received by SP, and that the termination notice period is underway. This notice in writing may take up to fourteen (14) days, but will not impact the original twenty-eight (28) days notice period. Termination requests will be actioned  during Customer Care business hours (Monday to Friday, 10am-5pm).

For any Membership Level Plan or Promotional Offers that require termination, the student acknowledges that:

  1. prior to termination date and subject to the booking Window, the student can make final reservations with any unused Available Credits if applicable;
  2. thoroughly review their  Sydney Pole Profile at the time of termination to confirm the Agreement has been successfully ended;
  3. any previous Membership Level Plan payments are non-refundable;
  4. any payments scheduled during the termination notice period will be due before termination is complete.

Any remaining unused Available Credits on the Sydney Pole Profile will be forfeited at the time of termination of this Agreement. If you have questions about the remaining unused Available Credits, Expiry Dates, Service Privileges or how to terminate this Agreement, please contact SP.

7.2 TERMINATION BY US

Sydney Pole reserves the right to terminate this Agreement without notice and effective immediately if any one or more of the following apply:

  1. the student breaches this Agreement, either repeatedly or one serious breach;
  2. any payments or fees remain unpaid after repeated requests for payment by Sydney Pole;
  3. Sydney Pole is of the opinion that the student is not a suitable Member;
  4. the student puts the health, safety or wellbeing of Sydney Pole Staff or Members at risk;
  5. Sydney Pole decides to end the students Membership Level Plan and no reasonable equivalent is available to substitute the option; or
  6. the student makes any statements or provides SP with details which are false statements, fraudulent misrepresentations, omissions, misleading or deceptive in conduct and in reliance of these statements or details have affected our decision to be reasonably bound by this Agreement.

If Sydney Pole terminates this Agreement for any of the above reasons, we reserve the right (without limiting any other right or remedy) to recover any reasonable costs and expenses we incur as a result of breach of this Agreement. Any unused Available Credits will be forfeited. All decisions made by Sydney Pole are final and binding.

7.3 COLLECTION OF OUTSTANDING FEES ON TERMINATION

On termination of this Agreement, SP will collect any outstanding balance on the students Sydney Pole Account. Outstanding fees may occur when the student has incurred previous missed payments that have not been settled.

Please be advised that any fortnightly scheduled payments during the termination notice period, will be considered as an actionable due payment that may be debited as a part of the students acceptance to this Member Agreement.

Sydney Pole will not debit the students account without reasonable cause. If a payment has been withdrawn incorrectly, please contact Customer Care.

7.4 TERMINATION NOTIFICATION

If Sydney Pole terminates this agreement we will notify the student in writing to confirm that the termination has been actioned. The student is liable for notifying us for their termination request. It is the students responsibility to take reasonable steps of notifying SP for their request to terminate this Agreement and are liable.

 


8. WHAT ARE THE STUDENTS MEMBER RESTRICTIONS?


8.1 SYDNEY POLE FACILITIES

Sydney Pole may need to adjust the availability of certain SP facilities on a temporary basis including for the purposes of cleaning, improvement work, repairs, upgrades, maintenance, special functions and holidays. This may result in the temporary closure of some facilities.

8.2 MINIMUM AGE REQUIREMENT

Sydney Pole facilities and services are for Members and casual visitors who are 18 years old or older. If the student is under 18 years old, they cannot be a Member.

8.3 PROMOTIONAL TERMS

This Agreement may be subject to Promotional Terms or events, where Member Terms and Promotional Terms conflict, Promotional Terms will take precedence unless stated otherwise.

8.4 OUR EQUIPMENT

When using Sydney Pole facility equipment to participate in SP services, the student must:

  1. not engage in any process of setting up, modifying or dismantling hardware or equipment without Sydney Pole Staff supervision;
  2. if they require SP equipment to have the configuration adjusted, they must request assistance from Sydney Pole Staff;
  3. immediately inform Sydney Pole Staff if  damage is caused to any hardware or equipment;
  4. use all provided safety equipment such as crash mats and follow any safety signage or instruction provided by Sydney Pole Staff;
  5. only use equipment that they have received instruction on how to operate and use within their own capabilities; and
  6. take reasonable care when using Sydney Pole’s equipment.

8.5 STUDENTS OWN EQUIPMENT

The student must not bring any aerial or specialised hardware or equipment to any Sydney Pole facility without explicit permission in writing from Sydney Pole prior to making your reservation. This includes hoops (Lyra), silks or hammocks, trapeze, aerial straps, gymnastics rings, stage poles, pressure mounted poles or rigging hardware. Written permission is not required for general fitness equipment that SP has communicated is required or are recommended items to bring themselves  when participating in Sydney Pole services Sydney Pole reserves the right to:

  1. decline a request seeking permission;
  2. revoke any previous approvals at any time effective immediately;
  3. have the student produce a copy of the written permission received to Sydney Pole Staff when requested;
  4. have Sydney Pole Staff instruct when to immediately stop usage of unapproved equipment and have it dismantled; and
  5. forfeit the Booked Credit if the students attendance ends before the scheduled end time as a result of (d).

8.6 CAN STUDENTS TRANSFER CREDITS TO ANOTHER PERSON?

Students cannot transfer any Membership Level Plan, Credit Allocations, Available Credits or account Credits to any other persons or Sydney Pole Accounts. The entitlements the student receives in this Agreement is personal to them for their own usage only.

 


9. COMMUNITY STANDARDS


Please review our Community Standards for more information on our behaviour and conduct expectations of Members, casual visitors and guests at Sydney Pole.

Non-compliance with our Community Standards or any other inappropriate behaviour (including but not limited to vulgar language, verbal or physical abuse, or abuse of equipment) will not be tolerated and will result in termination of this Agreement.

 


10. ACTIVITY RISKS TO STUDENT HEALTH


It is the students responsibility to seek medical clearance prior to commencing any exercise program. The student agrees and further warrants and represents that they will not use Sydney Pole facilities, goods or services where there is risk, however small, to other Members and casual visitors.

This includes if the student is suffering from any infections or contagious illness, disease or other ailment or whilst  suffering from any physical ailment such as open cuts, or sores, or minor infections. If unwell, it is the students responsibility to follow any restrictions and testing, as per the most recent public health order regulations. 

Sydney Pole reserves the right to refuse entry or terminate this Agreement based on health reasons for the safety of our Members and Sydney Pole Staff.

 


11. WILL THIS AGREEMENT BE CHANGED?


Sydney Pole reserves the right to make changes to this Agreement from time to time. Unless otherwise stated by Sydney Pole, any changes will apply immediately to this Agreement. Any previous Sydney Pole Agreements will be superseded by the most current version. The latest version of the Agreement will be uploaded to the Website within 72 hours from the time of change.

Occasionally SP may make changes to this Agreement for valid reasons, including implementing service improvements or adjustments to Sydney Pole services, technology systems, user experience, and for legal or regulatory reasons.

The student must read any notices regarding changes carefully. If the student does not wish to continue this Agreement under the latest version or changes, they must terminate as soon as reasonably aware, and contact SP Customer Care for assistance.

11.1 Changes to the Price and Fees

Sydney Pole may change prices, pricing structure or fees for Sydney Pole services from time to time. Changes will be effective immediately except for Member Payments which will apply no earlier than the Next Scheduled Pay Date following notice to the student via the SP Reservation System.

11.2 Material changes

Sydney Pole will provide the student notice of material changes to this Agreement. The notice will be provided in a form as appropriate under the circumstances such as prominent signage on display, sending an email or delivery of an alert to their Sydney Pole Account through SP Reservation Systems. Changes will be effective immediately and continued usage of the Sydney Pole Profile for  services after the date of change will constitute acceptance of the changes.

 


12. SECURITY


Surveillance Systems

Sydney Pole locations include camera surveillance systems installed at each premises. Video recordings are for security purposes only. The security system cannot protect students in or around the building premises from potential risk or imminent threat or danger from other persons nearby. The security systems are solely used for the purpose to assist the court or to be used as evidence after an incident has occurred or upon request by an official authority figure.

Security surveillance systems will be used by the Sydney Pole to:

  1. identify any persons liable for damaging any facilities, goods, services or equipment, if such damage is caused by their intentional, reckless conduct or negligence.
  2. identify any persons that use vulgar language, verbal or physical abuse, abuse of equipment or any other inappropriate behaviour.

Sydney Pole does not tolerate anti-social, aggressive or threatening behaviours. Any students found to have engaged in the above behaviour will not be tolerated and will result in termination of this Agreement. Any other persons will be asked to leave the premises or appropriate law enforcement agents will be contacted immediately.

12.1 Entering a Sydney Pole Premises

Students are liable for their own safety and must use caution when entering and leaving a Sydney Pole facility at their own risk. Students are to report any suspicious behaviour or activity to Sydney Pole for the safety of our community. 

Sydney Pole reserves the right to refuse entry, enforce a ban, suspend facility usage or contact the appropriate law enforcement agents to remove any unwanted persons from entering or using the premises.

12.2 Access to facilities

Without explicit permission in writing by Sydney Pole Staff, the student must not access any studio locations:

  1. outside of opening hours;
  2. when the premises is closed;
  3. for a purpose other than as expressly permitted by Sydney Pole Staff;
  4. for a different purpose other than the purpose they were granted access for;
  5. or bring any other non-permitted persons into the facility; and
  6. to host any private events.

 


13. HOW DO STUDENTS  COMMUNICATE WITH SYDNEY POLE?


All enquiries regarding the students Sydney Pole Account must be made in writing by email to info@sydneypole.com (“Primary Contact”). At the time of communications from Sydney Pole to your Sydney Pole Account contact information, it is deemed to be received. Sydney Pole reserves the right to discontinue, vary or pause for a reasonable time our Primary Contact and will provide notice of changes on the Website.

 


14. OTHER TERMS YOU SHOULD KNOW


Member Photo ID. At the time of creation of a Sydney Pole Profile, the student consents to having their photograph taken by Sydney Pole Staff to confirm their identity upon entry. We may refuse  entry to students that visit a Sydney Pole facility without an accurate photo identification uploaded to their Sydney Pole Account.

Assessment or Technique Level Check. Students may be required to participate in an assessment to confirm the appropriate aerial technique, pole technique or other defined level option suitable for them at Sydney Pole. The student must request an appropriate assessment check, the student must ask Sydney Pole Staff before making a reservation. The Student is liable where after receiving an assessment check, breaches, dishonours, does not adhere or follow instructions or recommendations  from SP Staff. Sydney Pole reserves the right to reject any reservations where it is brought to attention that the student may not reasonably meet the prerequisites for attendance.

Third-Party Applications and Vendors. Self service functions are integrated with or may otherwise interact with third-party applications, websites, and services including MindBodyOnline (“Third-Party Applications”) to provide SP Reservation Systems to students. These Third-Party Applications and devices may have their own terms of use and privacy policies. The  use of these Third-Party Applications will be governed by and subject to such terms of use and privacy policies. Students acknowledge that Sydney Pole is not responsible or liable for the behaviour, features, or content of any Third-Party Application. Sydney Pole does not warrant the compatibility or continuing compatibility of the Third-Party Applications and Sydney Pole services.

Self Service Limitations and Modifications. Sydney Pole will make reasonable efforts to keep SP Reservation Systems and all associated features and functionalities including websites and user interfaces operational. From time to time temporary interruptions will occur due to certain technical difficulties including maintenance, testing, or updates required for improved user experience. Sydney Pole reserves the right to modify or discontinue, temporarily or permanently, functions and features at any time.

Australian Consumer Law, Exclusions and Limitations. All students have certain rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law in connection with goods and services that we supply to them. Any conditions, warranties or guarantees provided by Sydney Pole to the students regarding any advice, goods or services supplied are guaranteed in accordance with statute (including the Competition and Consumer Act 2010 (Cth)) and also expressly set out in this Agreement. To the extent permitted by law, all other conditions, warranties and guarantees are expressly excluded.

 


15. LIMITATION OF LIABILITY


Sydney Pole will not be held liable for any loss, damage or theft of property belonging to or brought onto the premises by a Member or casual visitor. Sydney Pole will not be held liable for any death, personal injury or illness occurring on the premises or as a result of use of Sydney Pole facilities or services, unless the event is due to Sydney Pole being negligent.

Sydney Pole reserves the right for enforcement or non-enforcement of our rights at any time for any period and non-enforcement  will not be construed as a waiver of our rights. Any failure to identify or act upon a breach of this Agreement will not be deemed to be an affirmation by Sydney Pole that the behaviour of the Member, casual visitor or guest is acceptable.

 


16. PRIVACY


The Sydney Pole Privacy Policy is available on the SP Website and explains the ways in which we collect, use, store, protect and disclose any personal information.

We collect personal information from the student to provide them with our services, to administer this Agreement and for the other purposes described in the Privacy Policy. Any personal information collected directly from students is obtained through creating a Membership application, setting up a Sydney Pole Profile, the Sydney Pole Account, and through any other communications with the student.

If the student does not allow Sydney Pole to collect any personal information, SP cannot provide certain services to the student, administer this Agreement with SP or conduct certain activities or functions  as described in the Privacy Policy.

In order for SP to perform our services and for the purposes described in the Privacy Policy, SP may disclose some personal information to related persons or entities as outlined in the Privacy Policy. Should the student default on payments, we may disclose the students personal information by notifying the default to a credit reference agency or other third-party to obtain payment from them.

Other than as set out in the Privacy Policy, SP will not share any personal information without  consent unless  required to do so by law.

Sydney Pole acknowledges its duty to protect the students private and confidential information as set out in the Privacy Policy and by statute.  If a student is concerned about a potential breach or has any questions about privacy or if you would like further information about our privacy practices, please contact Customer Care.

 


17. STUDENTS PERSONAL INFORMATION


The student’s Sydney Pole Account must have accurate personal information at all times for the purposes of billing, marketing or contact information.

Sydney Pole will send primary communication by email. It is the students responsibility to ensure these details are accurate at all times. Any notice sent by SP in accordance with this Agreement will be deemed received by the student.

The student agrees to be bound by this Agreement and consents to the terms within it. If the student cannot comply with this Agreement, then the student cannot access Sydney Pole services as a Member.

The student must not sign this Agreement until they have read these Member Terms and the other documents listed in Section 1. If there is anything the student does not understand, please ask Customer Care for an explanation before signing.

This Agreement between the student and Sydney Pole is effective immediately and will be considered as accepted by the student upon creation of a Sydney Pole Profile via the Sydney Pole App or website.

Last updated June 6, 2022


List of Prices and Fees | 2021 Services Pricing for New South Wales

List of Prices and Fees


2021 SERVICES PRICING FOR NEW SOUTH WALES SYDNEY POLE ACCOUNTS

Effective Date: April 2, 2021

Member Packages*
Access Level 1 $72.00
Access Level 2 $112.00
Access Level 3 $144.00
Access Level 4 $160.00
Access Level 5 $180.00
Access Level 6 $192.00

*Member Packages are auto-renewing contracts. Member Payments process fortnightly.


Casual Sessions
Casual Class $42.00
Casual Practice $15.00

Appointments
Room Hire (Base Rate) $50 minimum
Private Instruction (Base Rate) $110.00

Fees
Dishonour Fee $14.80
Outstanding Unpaid Class or Practice Reservation $42.00
Late Cancel for Appointment (Private Instruction) 20% of Total Rate
Late Cancel for Appointment (Room Hire) 20% of Total Rate

TERMS AND CONDITIONS 

1 Terms and Conditions apply and are subject to change. See Member Terms and Member Rewards Policy for further details on Member Packages and Member Rewards inclusions and limitations.

2 Casual Class Session pricing is subject to changes including pricing, availability of services and access to facilities. Non-Member Visitors are required to have an active Sydney Pole Account with accurate profile information completed. See our Member Terms and Community Standards for further details.

3 2021 Services Pricing will apply to all accounts for existing and new clients residing in New South Wales effective as of April 2, 2021. It will apply to Casual Class Sessions, Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN 82 150 836 703) on April 1, 2021 11:59PM AEDT.

Last updated March 15, 2021


List of Prices and Fees | 2021 Services Pricing for Queensland

List of Prices and Fees


2021 SERVICES PRICING FOR QUEENSLAND SYDNEY POLE ACCOUNTS

Effective Date: May 24, 2021

Member Packages*
Access Level 1 $72.00
Access Level 2 $112.00
Access Level 3 $144.00
Access Level 4 $160.00
Access Level 5 $180.00
Access Level 6 $192.00

*Member Packages are auto-renewing contracts. Member Payments process fortnightly.


Casual Sessions
Casual Class $42.00
Casual Practice $15.00

Appointments
Room Hire (Base Rate) $50 minimum
Private Instruction (Base Rate) $110.00

Fees
Dishonour Fee $14.80
Outstanding Unpaid Class or Practice Reservation $42.00
Late Cancel for Appointment (Private Instruction) 20% of Total Rate
Late Cancel for Appointment (Room Hire) 20% of Total Rate

TERMS AND CONDITIONS 

1 Terms and Conditions apply and are subject to change. See Member Terms and Member Rewards Policy for further details on Member Packages and Member Rewards inclusions and limitations.

2 Casual Class Session pricing is subject to changes including pricing, availability of services and access to facilities. Non-Member Visitors are required to have an active Sydney Pole Account with accurate profile information completed. See our Member Terms and Community Standards for further details.

3 2021 Services Pricing will apply to all accounts for existing and new clients residing in New South Wales effective as of April 2, 2021. It will apply to Casual Class Sessions, Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN 82 150 836 703) on April 1, 2021 11:59PM AEDT.

4 SP Exclusives: New Studio Queenslander Offer. For Sydney Pole clients residing in Queensland between April 2, 2021 to May 23, 2021 AEDT, 2020 Service Pricing applies. Only accounts for existing and new clients residing in Queensland to primarily attend Brisbane City or Capalaba are eligible for this offer. Non-Queensland residents are not eligible for this offer, subject to Section 3.1 of the Member Terms. Excluded from this offer: (1) Other SP Exclusives and, (2) Casual Class Session pricing will apply 2021 Services Pricing effective as of April 2, 2021.

5 2021 Services Pricing will apply to all accounts for existing and new clients residing in Queensland effective as of May 24, 2021. It will apply to Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN ABN 69 149 383 148) on May 23, 2021 11:59PM AEST.

Last updated March 15, 2021


List of Prices and Fees | 2021 Services Pricing

List of Prices and Fees


2021 SERVICES PRICING

Effective Date: April 2, 2021

Member Packages*
Access Level 1 $72.00
Access Level 2 $112.00
Access Level 3 $144.00
Access Level 4 $160.00
Access Level 5 $180.00
Access Level 6 $192.00

* Member Packages are auto-renewing contracts. Member Payments process fortnightly.

 


Casual Sessions
Casual Class $42.00
Casual Practice $15.00

 


Appointments
Room Hire (Base Rate) $50 minimum
Private Instruction (Base Rate) $110.00

 


Fees
Dishonour Fee $14.80
Outstanding Unpaid Class or Practice Reservation $42.00
Late Cancel for Appointment (Private Instruction) 20% of Total Rate
Late Cancel for Appointment (Room Hire) 20% of Total Rate

 


TERMS AND CONDITIONS

1 Terms and Conditions apply and are subject to change. See Member Terms and Member Rewards Policy for further details on Member Packages and Member Rewards inclusions and limitations.

2 Casual Class Session pricing is subject to changes including pricing, availability of services and access to facilities. Non-Member Visitors are required to have an active Sydney Pole Account with accurate profile information completed. See our Member Terms and Community Standards for further details.

3 2021 Services Pricing will apply to all accounts for existing and new clients residing in New South Wales effective as of April 2, 2021. It will apply to Casual Class Sessions, Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN 82 150 836 703) on April 1, 2021 11:59PM AEDT.

4 SP Exclusives: New Studio Queenslander Offer. For Sydney Pole clients residing in Queensland between April 2, 2021 to May 23, 2021 AEDT, 2020 Service Pricing applies. Only accounts for existing and new clients residing in Queensland to primarily attend Brisbane City or Capalaba are eligible for this offer. Non-Queensland residents are not eligible for this offer, subject to Section 3.1 of the Member Terms. Excluded from this offer: (1) Other SP Exclusives and, (2) Casual Class Session pricing will apply 2021 Services Pricing effective as of April 2, 2021.

5 2021 Services Pricing will apply to all accounts for existing and new clients residing in Queensland effective as of May 24, 2021. It will apply to Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN ABN 69 149 383 148) on May 23, 2021 11:59PM AEST.

Last updated April 2, 2021


List of Prices and Fees | 2020 Services Pricing

List of Prices and Fees


2020 SERVICES PRICING

Effective Date: June 1, 2020 to April 1, 2021

Member Packages*
Access Level 1 $68.00
Access Level 2 $99.00
Access Level 3 $128.00
Access Level 4 $149.00
Access Level 5 $169.00
Access Level 6 $185.00

*Member Packages are auto-renewing contracts. Member Payments process fortnightly.


Casual Sessions
Casual Class $40.00
Casual Practice $15.00

Appointments
Room Hire (Base Rate) $50 minimum
Private Instruction (Base Rate) $110.00

Fees
Dishonour Fee $14.80
Outstanding Unpaid Class or Practice Reservation $40.00
Late Cancel for Appointment (Private Instruction) 20% of Total Rate
Late Cancel for Appointment (Room Hire) 20% of Total Rate

TERMS AND CONDITIONS

1 Terms and Conditions apply and are subject to change. See Member Terms and Member Rewards Policy for further details on Member Packages and Member Rewards inclusions and limitations.

2 Casual Class Session pricing is subject to changes including pricing, availability of services and access to facilities. Non-Member Visitors are required to have an active Sydney Pole Account with accurate profile information completed. See our Member Terms and Community Standards for further details.

3 2021 Services Pricing will apply to all accounts for existing and new clients residing in New South Wales effective as of April 2, 2021. It will apply to Casual Class Sessions, Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN 82 150 836 703) on April 1, 2021 11:59PM AEDT.

4 SP Exclusives: New Studio Queenslander Offer. For Sydney Pole clients residing in Queensland between April 2, 2021 to May 23, 2021 AEDT, 2020 Service Pricing applies. Only accounts for existing and new clients residing in Queensland to primarily attend Brisbane City or Capalaba are eligible for this offer. Non-Queensland residents are not eligible for this offer, subject to Section 3.1 of the Member Terms. Excluded from this offer: (1) Other SP Exclusives and, (2) Casual Class Session pricing will apply 2021 Services Pricing effective as of April 2, 2021.

5 2021 Services Pricing will apply to all accounts for existing and new clients residing in Queensland effective as of May 24, 2021. It will apply to Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for Sydney Pole Pty Ltd (ABN ABN 69 149 383 148) on May 23, 2021 11:59PM AEST.

Last updated March 15, 2021


Privacy Policy

Privacy Policy

Thank you for choosing to be part of our community at Sydney Pole Pty Ltd (“Company“, “we“, “us“, “our“). We are committed to protecting your personal information and your right to privacy.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@sydneypole.com. When you visit our website www.sydneypole.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.


WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us.

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You.

We collect names; phone numbers; email addresses; mailing addresses; usernames; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; and other similar
information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected.

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

  1. Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  2. Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
  3. Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources.

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion.


HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

  1. To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  2. To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@sydneypole.com and be sure to include your name, testimonial location, and contact information.
  3. Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
  4. To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  5. To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  6. To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  7. To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
  8. To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  9. To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  10. Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website
  11. Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  12. To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  13. To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  14. To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the ” WHAT ARE YOUR PRIVACY RIGHTS” below).
  15. Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  16. For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website,products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

  1. Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  2. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  3. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  4. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  5. Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  2. Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
  3. Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  4. Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

HOW WILL YOUR INFORMATION BE SHARED WITH?

In Short: We only share information with the following third parties.

We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”.

  1. Advertising, Direct Marketing, and Lead Generation. Google AdSense and Facebook Audience Network
  2. Allow Users to Connect to Their Third-Party Accounts. Facebook account.
  3. Cloud Computing Services. Google Cloud Platform.
  4. Communicate and Chat with Users. Facebook Customer Chat.
  5. Content Optimization. Google Fonts.
  6. Data Backup and Security. Dropbox Backup.
  7. Functionality and Infrastructure Optimization. GitHub Pages.
  8. Retargeting Platforms. Facebook Custom Audience, Facebook Remarketing, Google Ads Remarketing and Google Analytics Remarketing.
  9. Social Media Sharing and Advertising.Facebook advertising.
  10. Web and Mobile Analytics.Facebook Analytics, Google Analytics, Google Tag Manager and Adobe Analytics.
  11. Website Hosting. VentraIP.
  12. Shopify.
  13. MindBodyOnline.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.


DO WE USE GOOGLE MAPS?

In Short: Yes, we use Google Maps for the purpose of providing better service.

This Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here.

To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device(‘cache’) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.


HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the start of idle period of the user’s account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect
the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.


DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@sydneypole.com.


WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right(i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you area resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html. If you have questions or comments about your privacy rights, you may email us at info@sydneypole.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  1. Log in to your account settings and update your user account.
  2. Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

  1. Access your account settings and update your preferences.
  2. Contact us using the contact information provided.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.


DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice The California Code of Regulations defines a “resident” as:

  • (1) every individual who is in the State of California for other than a temporary or transitory purpose and
  • (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name YES
B. Personal information categories listed in the California Customer Records statute Name, contact information, education, employment, employment history and financial information YES
C. Protected classification characteristics under California or federal law Gender and date of birth YES
D. Commercial information Transaction information, purchase history, financial details and payment information YES
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements YES
G. Geolocation data Device location YES
H. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings created in connection with our business activities NO
I. Professional or employment-related information Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us NO
J. Education Information Student records and directory information YES
K. Inferences drawn from other personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics YES

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

  1. Receiving help through our customer support channels;
  2. Participation in customer surveys or contests; and
  3. Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information? Sydney Pole Pty Ltd collects and shares your personal information through:

  1. Targeting cookies/Marketing cookies
  2. Beacons/Pixels/Tags
  3. Click redirects: Mindbody client account link.
  4. Social media cookies and plugins: Instagram. We use social media features, such as the Facebook Like button, and widgets, such as the ‘Share This’ button on our Website. Such features may process your Internet Protocol (IP) address and track which page you are visiting on our Website. We may place a cookie to enable the feature to work correctly. If you are logged in on a certain social media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the Website. Social media features and widgets may be hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy notices of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence and extent of these transmitted data as well as their additional processing.

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at info@sydneypole.com, by visiting https://sydneypole.com/engage/support/contact-us/, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. The current list of our service providers can be found in below. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration.

This is not considered to be “selling” of your personal data. Sydney Pole Pty Ltd has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

  1. Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.
  2. Category K. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHO WILL YOUR INFORMATION BE SHARED WITH?”

Your rights with respect to your personal data.

Right to request deletion of the data – Request to delete You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your
request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities. Right to be informed – Request to know Depending on the circumstances, you have a right to know:

  1. whether we collect and use your personal information;
  2. the categories of personal information that we collect;
  3. the purposes for which the collected personal information is used;
  4. whether we sell your personal information to third parties;
  5. the categories of personal information that we sold or disclosed for a business purpose;
  6. the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  7. the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights. Verification process Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

  1. you may object to the processing of your personal data
  2. you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
  3. you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  4. you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email info@sydneypole.com, by visiting https://sydneypole.com/engage/support/contact-us, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.


DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@sydneypole.com or by post to:

Sydney Pole Pty Ltd
106 Pyrmont Bridge Road
Annandale
New South Wales 2038 Australia


HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: http://pages.sydneypole.com/subscription-management. We will respond to your request within 30 days.

Last updated October 16, 2020


Cookies Policy

Cookies Policy

This Cookie Policy explains how Sydney Pole (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at www.sydneypole.com, (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

WHAT ARE COOKIES?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Sydney Pole) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

WHY DO WE USE COOKIES?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

HOW CAN I CONTROL COOKIES?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit)

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Name: __tlbcpv
Purpose: Used to record unique visitor views of the consent banner.
Provider: .termly.io
Service: Termly View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: 1 year
Name: __cfduid
Purpose: Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year.
Provider: .rawgit.com
Service: CloudFlare View Service Privacy Policy
Country: United States
Type: server_cookie
Expires in: 30 days

Performance and functionality cookies:

These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Name: GPS
Purpose: A session cookie that registers a unique ID on mobile devices to enable tracking based on geographical GPS location.Expires after 30 minutes.
Provider: .youtube.com
Service: Youtube View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: 30 minutes

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Name: _gid
Purpose: Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
Provider: .sydneypole.com
Service: Google Analytics View Service Privacy Policy
Country: Australia
Type: http_cookie
Expires in: 1 day
Name: NID
Purpose: Set by Google to set a unique user ID to remember user preferences. Persistent cookie that stays for 182 days
Provider: .google.com
Service: Google View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: 6 months
Name: _gat#
Purpose: Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.
Provider: .sydneypole.com
Service: Google Analytics View Service Privacy Policy
Country: Australia
Type: http_cookie
Expires in: 1 minute
Name: _ga
Purpose: It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.
Provider: .sydneypole.com
Service: Google Analytics View Service Privacy Policy
Country: Australia
Type: http_cookie
Expires in: 1 year 11 months 29 days

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Name: fr
Purpose: Used by Facebook to collect a unique browser and user ID, used for targeted advertising.
Provider: .facebook.com
Service: Facebook View Service Privacy Policy
Country: Ireland
Type: server_cookie
Expires in: 2 months 29 days
Name: _fbp
Purpose: Facebook tracking pixel used to identify visitors for personalized advertising.
Provider: .sydneypole.com
Service: Facebook View Service Privacy Policy
Country: Australia
Type: http_cookie
Expires in: 2 months 29 days
Name: TapAd_TS
Purpose: Used to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user. Expires after 2 months.
Provider: .tapad.com
Service: Tapad View Service Privacy Policy
Country: United States
Type: server_cookie
Expires in: 1 month 29 days
Name: VISITOR_INFO1_LIVE
Purpose: YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.
Provider: .youtube.com
Service: YouTube View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: 5 months 27 days
Name: IDE
Purpose: Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years.
Provider: .doubleclick.net
Service: DoubleClick View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: 1 year 11 months 29 days
Name: YSC
Purpose: YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time.
Provider: .youtube.com
Service: YouTube View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: session
Name: test_cookie
Purpose: A session cookie used to check if the user’s browser supports cookies.
Provider: .doubleclick.net
Service: DoubleClick View Service Privacy Policy
Country: United States
Type: server_cookie
Expires in: 15 minutes
Name: TapAd_DID
Purpose: Used to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user. Expires after 2 months.
Provider: .tapad.com
Service: Tapad View Service Privacy Policy
Country: United States
Type: http_cookie
Expires in: 1 month 29 days

WHAT ABOUT OTHER TRACKING TECHNOLOGIES, LIKE WEB BEACONS?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

DO YOU USE FLASH COOKIES OR LOCAL SHARED OBJECTS?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

DO YOU SERVE TARGETED ADVERTISING?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

WHERE CAN I GET FURTHER INFORMATION?

If you have any questions about our use of cookies or other technologies, please email us at info@sydneypole.com or by post to:

Systems and Process
Sydney Pole
106 Pyrmont Bridge Road
Annandale NSW 2038
Phone: 0448 083 283

Last updated October 16, 2020


Terms of Use

Terms of Use

TERMS

By accessing the website at www.sydneypole.com, you are agreeing to be bound by these terms of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

USE LICENCE

Permission is granted to temporarily download one copy of the materials (information or software) on Sydney Pole’s website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on Sydney Pole’s website;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or “mirror” the materials on any other server
  6. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Sydney Pole at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

DISCLAIMER

The materials on Sydney Pole’s website are provided on an ‘as is’ basis. Sydney Pole makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Sydney Pole does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

LIMITATIONS

In no event shall Sydney Pole or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Sydney Pole’s website, even if Sydney Pole or a Sydney Pole authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

ACCURACY OF MATERIALS

The materials appearing on Sydney Pole’s website could include technical, typographical, or photographic errors. Sydney Pole does not warrant that any of the materials on its website are accurate, complete or current. Sydney Pole may make changes to the materials contained on its website at any time without notice. However Sydney Pole does not make any commitment to update the materials.

Sydney Pole has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Sydney Pole of the site. Use of any such linked website is at the user’s own risk.

MODIFICATIONS

Sydney Pole may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of New South Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Last updated October 16, 2020


Community Standards

Community Standards

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Sydney Pole encourages all students and visitors to do their part in creating and maintaining a safe space for all those who attend our studios.

Please be aware of those around you and treat everyone with the respect you’d expect to receive. Please ensure your conversations always reflect a high level of respect for your pole buddies, instructors, staff and visitors. This is your sanctuary, your escape from the daily grind.

All Sydney Pole Members, visitors and staff are expected to be mindful of how they may impact others and acknowledge the practical steps we can take as individuals.

 


 

We are mindful when we are:

 

Running late for our reservations.

Warm up is 10-15 mins, if you are running late the instructor or FOH Staff may refuse you entry to participate. This is for your own health and safety, a thorough warm up is important to prepare your body and mind for exercise.

 

Updating our reservations regularly.

Making sure to review your reservations regularly and cancelling anything we can no longer attend so others have an opportunity to go.

 

Taking photos or videos of our progress.

Film yourself, track your progress and share your wins with us! Always check with those around you before you set up your mobile devices such as mobile phones or iPads. Some people are unable to live their pole lives publicly. Please always accommodate others by making sure to not include them in the background and put the device away if it’s not possible to protect others’ privacy with consent.

 

Participating in a class or practice session.

Please keep your belongings together and out of the way. Take care that your behaviour isn’t impolite to your instructor or distracting to other students. And be mindful of your movement in a group setting to avoid clashing limbs and heels!

 

Communicating with your instructors.

Be sure to update your instructor at the start of classes of any injuries you are recovering from. Always follow the directions of your instructors, staying off the apparatus when they are explaining and demoing tricks for you. Be sure to pop your phone away to actively listen to their advice and remain in the room the full session to not miss out important information.

 

Engaging staff for help we are courteous and polite.

From desk, phone call, SMS and emails we are aware another person is on the other end. Our staff are ready to help you with all things Sydney Pole and hear what is happening with you right now. Be aware of your communication to our team members so they can assist you as best they can.

 

Using equipment and facilities.

Due to the current COVID-19 pandemic we ask that you please bring any and all equipment needed including: a yoga mat or towel, a sweat towel and a microfibre cloth to wipe your pole or lyra. Be sure to check the Sydney Pole website for other specific equipment e.g., Blocks or bands for a stretch class. Always keep the space you train in clean, ensuring you thoroughly wipe down all surfaces before you depart.

 

Feeling unwell or injured.

To practice self-awareness and stay home to recover if we are unwell. The instructor or FOH Staff may refuse you entry to participate. This is for your own health and safety, as well as for others.

Last updated June 1, 2020


Promotional Terms

Promotional Terms

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“First Timer Trial” Offer


 

Terms and Conditions apply. This offer is valid at all Sydney Pole locations where Pole/Aerial Trial classes are scheduled. Offer is for 1x Pole or Aerial Trial reservation per person. Access is for attendance to 1x Pole or Aerial Trial class. Pre-booking is required and schedule options are subject to change. Must be 18 years or older. Offer cannot be redeemed for cash, catch up classes, other class types, practice time, privates nor transferred to other people. First Timer Trial Offer is only valid to new customers who (1) currently do not have an active Sydney Pole Member Package or (2) formerly held a Sydney Pole Membership/Class Pass and (3) have not previously redeemed this offer or former Intro Trial offers in the last 12 months. See www.sydneypole.com for further details.

 


“SP Exclusives: New Studio Queenslander” Offer


 

Terms and Conditions apply. “SP Exclusives: New Studio Queenslander” offer is made by Sydney Pole to eligible recipients only. Only accounts for existing and new clients residing in Queensland to primarily attend Brisbane City or Capalaba are eligible for this offer. For Sydney Pole clients residing in Queensland between April 2, 2021 AEDT to May 23, 2021 AEST, 2020 Service Pricing applies to Member Packages. Non-Queensland residents are subject to Section 3.1 of the Member Terms. Excluded from this offer: (1) Other SP Exclusives and, (2) Casual Class Session pricing will apply 2021 Services Pricing effective as of April 2, 2021.

2021 Services Pricing will apply to all accounts for existing and new clients residing in Queensland effective as of May 24, 2021. It will apply to Activation Payments, scheduled Member Payments and Late Member Payments for Member Packages on Access Levels 1, 2, 3, 4, 5 and 6. 2020 Service Pricing expires for all Queensland clients of Sydney Pole Pty Ltd (ABN 69 149 383 148) on May 23, 2021 11:59PM AEST. See www.sydneypole.com for further details.


Last updated March 16, 2021