Frequently Asked Questions

Equipment

We have a mix from 38mm 40mm and 45mm poles depending on location.

In NSW: Penrith and Richmond both have 45mm chrome poles; Parramatta has 45mm brass poles; Gladesville has a mix of 38mm and 40mm brass poles; and Camperdown has a wide range of brass poles from 38mm, 40mm and 45mm diameters.

In QLD: Capalaba has 38mm brass poles, and Brisbane City has 40mm and 45mm brass poles.

Our poles are chrome or brass depending on location.

All our studios have brass pole options, except for Penrith and Richmond with Chrome poles only.

Different pole coatings suit different skins and weather, try out a few with your all location access!

Our poles are all commercial grade poles are from X-Pole or professional grade custom made equipment. All poles are mounted in our facilities and we conduct regular health checks and maintenance through the year.

Both! All locations include poles that are generally set to spin but have locking options to switch to static. Please speak with Front of House at the specific location to get more details on the static options available.

We a mix of silks, aerial hammock, trapeze and lyra (otherwise known as hoop) depending on the location.

Please see our timetables to see which studios offer courses for these apparatuses.

Defining your journey

With any Member Package giving you the freedom to attend all our locations, you will always find a range of classes that meet you where you’re at. We have Technique Levels, Exploration Levels and Open Fitness options you will see across our timetables. Please visit our Level Progressions and Technique Prerequisites for full details.

All first time attendees are eligible for a free assessment class. If you have had prior pole experience, just visit our Prerequisites page here to find out how. If you have never done pole before, check out our free trial offer!

Ideally, to become a well rounded pole dancer it is important to try different styles of classes and instructors. It is highly encouraged to maintain a weekly attendance to a Technique Level course each term, with a speciality routine or speciality tricks class you attend on a regularly basis. Additionally, Open Fitness classes done regularly assists with maintaining a balanced body, by building stamina and increasing mobility. This is the secret to hit those higher Technique Levels and preparing you for even bigger challenges!

This feature provides you with an automatic payment and alert system for when a spot opens up in a full session.

When you have any Active Sessions available during the Scheduling Window, your Sydney Pole Account will enable the Waitlist feature on sessions at full capacity. This allows you to notify our MindBody system that you agree to pay for the session if a spot becomes available for you. Essentially, you can hold the next opening in reserve for yourself to be notified.

When a spot opens up, you will receive an SMS notification to alert you to respond Y or N. It assumes your attendance if no response is provided. The system will always prioritise a student who replies over the original queue order of the waitlist. It’s important to reply Y or N to the SMS to avoid losing your spot or receiving a Late Cancel fee.

For more details, please see our Waitlist Reservation policy.

Can’t make a class or need to change your schedule? You can easily cancel your reservations through your Sydney Pole Account.

An Early Cancel means you cancelled the session 8 hours or more before the start time of the reservation. In this instance, the session will return to the Credit Allocation that paid for it, ready to be used again if it has not expired.

A Late Cancel means you cancelled within the 8 hour window before the start time of the reservation. In this instance, the session will not be returned to your account at all. Additionally, not attending your reserved session will also result in forfeiting that session.

Accounts

Payments can decline for a variety of reasons – expired payment details, bank processing issues,聽 a little too much online shopping (oops!) 馃槈聽

If your payment has declined, please contact Customer Care on 0448 083 283 or email us at info@sydneypole.com.

Customer Care can assist in re-processing the outstanding payment. Alternatively, we can reschedule your payment, or change your payment day moving forward.聽

NB: As per the Sydney Pole Pty Ltd Terms & Conditions, default payments do incur a dishonour fee of $14.80.聽

To avoid this fee, please contact us within 24 hours of your payment declining, so that we can assist you in either聽 reprocessing or rescheduling your payment. This dishonour fee will be automatically applied if we do not hear from you.

*If you are experiencing financial difficulties, please reach out to us ASAP so that we may best assist you with your account.

Your Membership Level can be changed at any time (e.g. upgrade so that you can attend more classes / downgrade if you need to attend less).

Our Customer Care team can complete this process for you! Please email info@sydneypole.com with your preferred Member Level and changeover date.聽

Your preferred Membership Level will replace your current Membership Level, and no unbooked class credits will be lost during the transition. Customer Care will send you a confirmation email once the聽 transition is complete.

NB: When upgrading or downgrading – your payment schedule can remain the same or be adjusted to suit you even better!聽 Please note in your email to us, whether you would prefer to keep your future payments in line with your existing payment schedule, or whether you would like to set up your payments to process on a different day 馃檪

We understand that life happens and there may be times that you need to take a break from classes.

Please email info@sydneypole.com, and one of our Customer Care team members will be in touch to discuss some options with you, based on your unique situation.

If your current payment day is no longer convenient for you, our Customer Care team can assist in changing your payment day for all future payments.聽

Please send an email to info@sydneypole.com letting us know your preferred payment day for your fortnightly payment schedule.聽

A Customer Care Team Member will be in touch, and a confirmation email will be sent to you once this change of payment day is complete. 馃檪

NB: Where possible, please provide 7 days notice for changes to be made to your payment schedule.

To cancel your Membership, please send an email to info@sydneypole.com and our Customer Care team will be in touch to assist you.

Please provide 7 days notice, for any changes to be made to your Sydney Pole account.